Jacksonville parents claim their daughter was assaulted by a teacher. The family filed multiple grievances, but said it's been nothing but back and forth between them and the district.

Steve Arrington said his 11-year-old daughter came home from school, and said her teacher grabbed her.

"She said he just squeezed me on the back of my neck, and he hurt me," he said.

Arrington said he watched the surveillance video from the school, and said it showed his daughter stepping out of line to ask the teacher a question.

That's when he said the assault happened.

"You see her mouth just open, because he's hurting her," he said. "He makes her walk like 7 or 8 steps, then he throws her against the wall."

Arrington said the former principal of the 5th and 6th graders in Jacksonville made accommodations immediately.

"She made it to where that teacher and my daughter would never be in the same room at the same time," he said.

With a new principal, Arrington said he's not sure those accommodations are still followed. Still, Arrington said no action has been taken towards the teacher.

"What if he hurts somebody's child worse that he hurt mine," he said.

Arrington showed CBS19 multiple grievances filed with the district.

On June 30, the parents filed a level three grievance, meaning they would speak at a school board meeting if allowed.

They were denied without any explanation.

Feeling helpless, they've reached out to the Department of Justice, hoping to get help for their daughter.

"We always say, 'It's not going to happen to my child. It won't happen to my child.' Well, yes it can happen to your child," he said. "If we can't protect our kids, who can?"

CBS19 reached out to JISD multiple times through phone calls and emails. No one from the district responded.