East Texas Carnival cruise passenger has "no complaints"

East Texas Carnival cruise passenger has "no complaints"

(KYTX) - As if Carnival Triumph passengers stranded at sea without power wasn't enough, three other carnival ships have had mechanical problems in the last month. Two of those were this past week.

These continuing issues have some passengers angry, however, an East Texas woman just got off a Carnival cruise and says she has no complaints.

Passengers hurried off the Carnival Legend cruise ship Sunday, blowing some steam of their own.

Passenger Jeff Cario said, "Terrible trip, canceled early, three days at sea, missed two stops and they only gave us a hundred bucks."

Cario was one of Thousands on the Legend, that was supposed to visit Grand Cayman, but mechanical issues forced the crew to turn the ship back around to Tampa.

"Last cruise I am taking for sure," said passenger Thomas Grutter. 

Anger towards Carnival has only grown. The Legend is the fourth ship to malfunction in the last month. The Elation had to be towed by a tugboat after a steering malfunction. Just this week, the Dream ship had generator problems and carnival had to fly more than 4,000 passengers back to Orlando.

Plus, a month ago, there was a fire in the Triumph's engine room, cutting power and leaving passengers stranded without toilets for 5 days.

"We were actually booked on the Triumph!" says Tyler resident Shelia Jones.

Jones says after the Triumph was stranded at sea, she was given 15 percent off her trip aboard the Carnival Magic.

"To us it seems kind of odd that so many carnival ships are having problems but as far as our ship, we had no problems whatsoever!" she said.

Jones says she would even take another Carnival cruise in the future.

"We had a fantastic time," she said. "The staff was incredibly nice!"

However, others aren't so thrilled with the company. New York Senator Charles Schumer says these issues are unacceptable.

"So why is this happening?" he asked in a press conference Sunday. "Well, the number on reason is most of these ships are regulated by foreign countries who have virtually no regulations at all."

He is asking the Cruise Line International Association for a passenger bill of rights, which would include necessary ship back up generators, and the ability for passengers to leave if there is an emergency that is taking too long to fix.

"The bill of rights will ensure that passengers are not forced to live in third world conditions or put their lives at risk when they go on vacation," Schumer said.

Jones agrees, and says stricter guidelines couldn't hurt.

Some other points in Schumer's suggested passenger bill of rights: full refunds after serious technical malfunctions, and having more trained medical personnel on board in case of emergency.


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