Gladewater woman complains city cut off water despite health concern

Gladewater woman complains city cut off water despite health concern

GLADEWATER (KYTX) - Water service was disconnected for one East Texan because she says she didn't have money to pay her bill. But Lisa Johnson says she's in poor health and needs running water.

Lisa Johnson says she has lupus. It's a chronic disease that can damage any part of your body, especially if your immune system is exposed to bacteria, germs or viruses.

She says she even had her doctor fax a letter to the City of Gladewater, pleading to keep her water running, but it didn't stop the city from cutting off her water service.

"They're acting like they didn't care about what (the doctor) said," Johnson said.

Without running water, she says her lupus symptoms flare up.

Today, we talked with City Manager Sean Pate, who says he never got a letter from Johnson's doctor, but it wouldn't have mattered.

The City of Gladewater doesn't honor a doctor's note when water customers don't pay their bills.

Not to say there isn't help for people like Johnson, who run into tough times.

The pastor of First Christian Church in Gladewater has paid Johnson's water bill.

CBS 19 surveyed other cities about their policies on past due water bills.

The City of Tyler offers payment extensions to customers if they're history of paying the bill meets certain criteria.

The City of Longview, like Gladewater, offers no municipal help on bills that are past due, but people can get help from Longview Community Ministries on Second Street.

To find other agencies that can help you pay your late bills, click here for Smith County, or click here for Gregg County.


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