U.S. regulators issue official recall of Samsung's Galaxy Note7 phone because of the risk that its batteries can explode; about one million phones affected.
Consumers are encouraged to visit Samsung's website for carrier and retailer specific instructions on how and where to exchange their Note7 device. Under the terms of the U.S. Note7 Exchange Program owners have the following choices and can take these next steps immediately:
1. Exchange their current Note7 for a new Note7 device when available at their point of purchase or retailer
2. Exchange their current Note7, and any Note7 specific accessories, for a Galaxy S7 or S7 edge with a refund of the price difference between the products.
3. A refund can be obtained at your point of purchase.
Customers who exchange a Note7 device for another Samsung product will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier or retail outlets.