City of Tyler:
TYLER (KYTX) - The Quality Texas Foundation identified the City of Tyler for performance recognition along with 10 other organizations, all demonstrating a strong dedication to quality and high performance.
Tyler is being recognized for the Engagement Level which means the organization "demonstrates deployment of systematic approaches to organizational management."
"The City has worked very hard over the last several years to fine tune our performance," said Mark McDaniel, Tyler City manager. "Participating in third party independent reviews such as this, help us determine how successful we have been and where we need to continue to improve. I am extremely proud of our progress and feel that this program has had a tremendous input on the quality of services we are offering to our citizens."
In 1997, Tyler adopted the "Blueprint" that has been the foundation for the city's journey of continuous improvement. Since then, the City developed a comprehensive Lean Six Sigma program, an employee training program (City University), a three-year budget forecasting system and a business planning model. This commitment to continuous improvement led to the creation of Tyler's Performance Excellence Program (PEP). PEP is designed to challenge and encourage all city departments to achieve a higher standard of performance, ultimately becoming the standard for performance excellence in local government.
Quality Texas helps businesses, hospitals, schools, government agencies and non-profits improve performance. The foundation educates, trains, assesses, provides feedback and recognizes organizations committed to a journey of excellence. Quality Texas encourages use of the Malcolm Baldrige National Quest for Excellence Award Criteria and other methods that drive efficiency and effectiveness. This work saves jobs, improves communities and creates a stronger state and nation, and ultimately a better world for mankind.
The 2013 recognitions will be presented during the Quality Texas Recognition Luncheon on June 25, at the Crowne Plaza Hotel, Addison, Texas.
For more information about Quality Texas, education and training programs for improving organizational performance, becoming a Quality Texas Examiner, or to register for upcoming events, visit www.texas-quality.org or call the Quality Texas office at (214) 565-8550.