According to prweb.com
LUFKIN - A female consumer group honored Lufkin-based Memorial Health System of East Texas on Tuesday with its Women's Choice Award.
Hospitals are selected for this annual list based on a proprietary scoring process that incorporates Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores along with a higher level of analysis that weighs criteria identified as the most important to women for patient satisfaction.
Additionally, it takes into consideration WomenCertified's in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
"Being recognized as a Best Hospital for Patient Experience is truly an honor. As a healthcare facility that focuses on exceptional service and excellent clinical outcomes, this is an honor that truly speaks volumes for our organization," said Gary Looper, President & CEO, Memorial Health System of East Texas.
In a media release, WomenCertified said it was delighted to further honor Memorial Health System of East Texas with the Women's Choice Award, based on patient experience and because of the hospital's high consumer satisfaction scores. Women are empowered to make better choices by having a Seal that represents the collective opinion of women who highly recommend that brand, service or hospital, the group said.
"Women make or influence more than 85 percent of all healthcare decisions for themselves and their families," said Delia Passi, CEO and founder of WomenCertified and former publisher of Working Mother and Working Women magazines. "Recognizing the best hospitals nationwide that are women-friendly and align with women's identified preferences is important to our mission at WomenCertified, where we are women helping women make smart choices."
WomenCertified®, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. WomenCertified awards businesses and brands that meet a higher standard of customer experience the Women's Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer Satisfaction Index.
As the largest health care system in the deep East Texas area, Memorial Health System of East Texas is a private, not-for-profit hospital that provides more than a quarter of a million patient services each year.
