Travel Agents: Carnival problems not slowing cruise bookings - KYTX CBS 19 Tyler Longview News Weather Sports

Travel Agents: Carnival problems not slowing cruise bookings

Posted: Updated:
  • CBS19.tv Web ExclusivesMore>>

  • Web Exclusive: Ultra HD TVs

    Web Exclusive: Ultra HD TVs

    (CNN) -Some people just have to have the latest in television technology. The newest TVs on the market- ultra-high definition TVs- or UHD TVs. They have higher screen resolution than current high def screens, and are also known as "4-K" sets. "More >>
    (CNN) -Some people just have to have the latest in television technology. The newest TVs on the market- ultra-high definition TVs- or UHD TVs. They have higher screen resolution than current high def screens, and are also known as "4-K" sets. "More >>
  • Web Exclusive: A product to help keep sharks away on sale

    Web Exclusive: A product to help keep sharks away on sale

    Monday, July 28 2014 9:40 AM EDT2014-07-28 13:40:46 GMT
    If you're headed on a beach vacation, there's a product you may be interested in to help keep sharks away.  The device is called a Shark Shield.  It is now being sold in Florida.More >>
    If you're headed on a beach vacation, there's a product you may be interested in to help keep sharks away.  The device is called a Shark Shield.  It is now being sold in Florida.More >>
  • Web Exclusive: Back to School costs really add up

    Web Exclusive: Back to School costs really add up

    Friday, July 25 2014 9:14 AM EDT2014-07-25 13:14:59 GMT
    Before you know it, fall will be here and it will be time to go back to school.  For parents that means stocking up on notebooks, number two pencils, and back to school clothes, all of which usually take a big chunk out of a family's budget.  So, just how much do parents will pay to send their kids off to school this year?More >>
    Before you know it, fall will be here and it will be time to go back to school.  For parents that means stocking up on notebooks, number two pencils, and back to school clothes, all of which usually take a big chunk out of a family's budget.  So, just how much do parents will pay to send their kids off to school this year?More >>

SMITH COUNTY (KYTX) - For the second time in a month Carnival Cruise passengers are stranded.

So, are East Texans worried about taking a cruise?

Carnival is scrambling to charter flights for those on board after the ship Dream became a nightmare.

According to several travel agents we spoke with today, it's not stopping people from booking cruises.

They say people still want to hit the water for a vacation, but they are asking more questions.

"The bathrooms are not working, they're backing up," says Carnival Dream passenger Gregg Stark.

Some passengers on the Carnival Cruise ship Dream say they're seeing the same problems Triumph had a month ago.

"The elevators have not been working. They've been turning them on and off. On and off," says Stark.

Carnival says a malfunction occurred during regular testing of the ship's emergency diesel generator, and only one public restroom was taken off-line.

But they are arranging flights to remove passengers from the ship stuck in the Caribbean.

"Things happen, and how it's handled after it happens is really what keeps them to bounce back," says travel agent Milton Wallace.

Wallace is a travel agent with Dreams Come True Travel in East Texas.

He says Carnival is his most popular cruise line and the news of two ships having problems is raising some eyebrows, but not causing a serious drop.

"I had one group to cancel because they were concerned about the ship," says Wallace.

He says he is getting more questions.

"How long has the ship been out, when was the last time it's been in to be refurbished or worked on?" says Wallace about the questions he's gotten.

Wallace says people should ask those questions about any cruise ship before they board, because it doesn't matter who owns it.

"I had so many people ragging on me saying you guys are going on carnival, you guys are going on carnival. I said what are the odds of it happening to two ships in such a short period of time," says Dream passenger Kris Anderson.

"Nothing is perfect," says Wallace.

Wallace says people love to take cruises, in fact there's one trip in particular they're knocking down doors to get onto.

He says Carnival has been doing it's best trying to right the wrongs in these situations.

Earlier this week Carnival announced a comprehensive review of all 23 of its ships.

A class action lawsuit was filed in court this week over the problems on board Carnival Triumph last month.

  • Local NewsMore>>

  • Audit: VA manipulated vets' appointment records

    Audit: VA manipulated vets' appointment records

    Tuesday, July 29 2014 3:03 PM EDT2014-07-29 19:03:12 GMT
    (USA TODAY) - Internal VA documents show the depth of fraudulent scheduling, manipulation of data and in some cases, intimidation of staff, to hide delays in medical care to veterans in in the 6-million patient national system, according to documents provided to USA TODAY.More >>
    (USA TODAY) - Internal VA documents show the depth of fraudulent scheduling, manipulation of data and in some cases, intimidation of staff, to hide delays in medical care to veterans in in the 6-million patient national system, according to documents provided to USA TODAY.More >>
  • Seven people lose home, belongings in Longview apartment fire

    Seven people lose home, belongings in Longview apartment fire

    Tuesday, July 29 2014 10:06 AM EDT2014-07-29 14:06:58 GMT
    "It was an unattended cooking fire," Zackary says.

    No one was injured.
    More >>
    "It was an unattended cooking fire," Zackary says.

    No one was injured.
    More >>
  • UPDATE: Quitman man says he was evicted after calling 911

    UPDATE: Quitman man says he was evicted after calling 911

    Monday, July 28 2014 7:50 PM EDT2014-07-28 23:50:05 GMT
    QUITMAN (KYTX)-Residents at the Dogwood Villa Apartments say the past few days have been very hard on them. But for the people living in apartment 9, it's only going to get harder. More >>
    ????QUITMAN (KYTX)-Residents at the Dogwood Villa Apartments say the past few days have been very hard on them. But for the people living in apartment 9, it's only going to get harder. More >>
Powered by WorldNow

CBS19, MYTX & KCEB
2211 ESE Loop 323
Tyler, TX 75701
Phone (903) 581-2211
Fax (903) 581-5769

Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KYTX. All Rights Reserved. Users of this site agree to the Terms of Service, Privacy Notice/Your California Privacy Rights, and Ad Choices.