BBB complaint email in your inbox could be a scam - KYTX CBS 19 Tyler Longview News Weather Sports

BBB complaint email in your inbox could be a scam

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TYLER (KYTX) -   Have you received an email recently from the Better Business Bureau claiming there's a complaint about you or your business? If you have, beware - it could be a scam.

This is a type of phishing scam, called an Imposter Scam. It's when a scammer poses as a trustworthy organization to try to get information out of you.

Mechele mills with the Better Business Bureau in Tyler says the scam has been around for years. Scammers have mocked companies like the BBB or Dell, and entities like the IRS or the Federal Trade Commission.

Clicking on links or responding to these e-mails could land you with a virus, or set you up for identity theft. That's why you should keep your eyes peels for suspicious emails, no matter who they're from.

"If it is something from the Better Business Bureau, it's always going to come from your local BBB," Mills says. "From what I understand this particular email comes from the New York office and we would never send you something from the New York office."

Mills says the best thing to do is not respond right away. Call the company or organization and make sure the email came from them.  Don't download any attachments, or click links until you know the email is legitimate.

This specific BBB hoax email scam has been shut down. However, that doesn't mean you're safe from similar scams, so make sure you're constantly on the lookout.

Mills says the BBB will always follow up with a phone call if there actually is a real complaint filed against you. 



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