Attensity, Amdocs and TOA Technologies Provide a Glimpse into the Future Through a Catalyst Demonstration at TM Forum's Digital Disruption 2013
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Senior executives and decision-makers representing telecommunications operators, network operators, software suppliers, equipment suppliers and systems integrators gathered to examine and discuss the challenges and opportunities inherent in the digital world
PALO ALTO, Calif., Nov. 1, 2013 /PRNewswire/ -- Attensity (www.attensity.com), the leading enterprise software and services company specializing in customer experience management and customer intelligence, was 1 of 10 agile, collaborative companies that worked together to create a demonstration illustrating the lifecycle of digital services including steps to design, implement, operate and monetize as part of TM Forum's Catalyst program.
Attensity, Amdocs and TOA delivered a live demonstration in the Customer Engagement and Analytics Forum. Here a laser focus on satisfying the customer is vital. Understanding your customer and your market is essential, and big data and analytics are key as the likes of eBay have shown.
An ongoing problem that communication service providers must solve is the timely response to social customers who only use Twitter and Facebook to communicate with their providers. Attensity Respond™ serves as a key component in the demonstration to translate the white noise of social chatter into actionable data.
The Catalyst team demonstrated a new solution showing how to proactively monitor, detect and interpret technical device, data and network experience issues and drive effective issue resolution while also monetizing the collected data to drive smart cross/up sell across channels. The team followed the industry standards developed by TM Forum enhancing the Customer Experience Lifecycle Model.
About Attensity™ Attensity is an enterprise software and services company specializing in customer experience management and customer intelligence. Using semantic intelligence and other technologies, Attensity "reads" millions of real-time conversations with web, social media, emails, surveys and other internal sources, providing deep insights into a company's market and customers, and powering more effective customer engagement processes. Combining the strength of four development offices with its headquarters in Palo Alto, California, Attensity is empowering companies such as Cisco, JetBlue, Yahoo!, eBay, Verizon and Whirlpool to connect with their customers and understand their market space. Visit www.attensity.com and follow the company at blog.attensity.com, on twitter @Attensity, and on facebook.com/Attensity.
About TM Forum TM Forum is a global trade association trusted by the world's largest enterprises, service providers and suppliers to help them continuously transform to succeed in the digital economy. We help our members reduce costs and risks, improve business agility and grow their business through a wealth of knowledge, tools, standards, training and practice advice.
We bring together more than 85,000 professionals from 900+ member companies to share experiences, collaborate and rapidly solve critical business challenges including IT transformation, business process optimization, big data analytics, cloud management, customer experience management and cyber security. Our three strategic programs-Agile Business and IT, Customer Engagement and Open Digital-enable us to provide a platform for overcoming the barriers to an open digital world. For more information about TM Forum, visit www.tmforum.org.
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