Christmas packages sent from East Texas: what's the holdup? - KYTX CBS 19 Tyler Longview News Weather Sports

Christmas packages sent from East Texas: what's the holdup?

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Tyler (KYTX) -- Christmas has come and gone, and some packages sent from East Texas still haven't made it to their destinations. CBS19's Jaime Gerik went out to see what the holdup is, and how these shipping delays have caused a headache for local companies.

"It's my true feeling they were understaffed," Sam Greenberg, owner of Greenberg Smoked Turkeys, said.

Greenberg has been in business 74 years, and has used UPS for shipping out products 40 of those.

"We've never experienced this before, and my personal feeling is and I don't think you'll ever see it again," Greenberg said.

He explained out of 80,000 packages going out from his Tyler-based company the week before Christmas, about 1,000 were delayed. He dealt with customers directly, understanding their frustrations.

"Nothing is going to replace 'I want my Christmas package.' You can't repeat Christmas. If it gets there late, that's my problem. If it gets there damaged, that's my problem," Greenberg said.

Despite having to refund some orders or send another turkey, Greenberg says he'll forgive this hiccup. 

"I don't think they were ready for the increase in online ordering. It just happened. Does that destroy my faith in whether I'm going to use UPS again next year? Not at this point," Greenberg said.

 Greenberg is just one business affected. Sister 2 Sister customers tell us they've ordered cookies and the items still haven't made it to their destinations. However, Sister 2 Sister is offering refunds and offered to resend the items once the business opens next week.

Both UPS and Fed-Ex experienced problems getting Christmas gifts delivered on time. A UPS representative out of Dallas we spoke with told us she believes all holiday shipments at this point, have made it where they need to go. 

We haven't heard back from corporate headquarters.

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