Teleperformance Receives Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award - KYTX CBS 19 Tyler Longview News Weather Sports

Teleperformance Receives Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award

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SOURCE Frost & Sullivan

SINGAPORE, July 10, 2014 /PRNewswire/ -- Teleperformance was presented with the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for their achievements in the industry within the Asia Pacific region at the 2014 Frost & Sullivan Asia Pacific ICT Awards held on the 25th of June at the Alkaff Mansion, Singapore.

With its key strength being the ability to offer a multichannel customer experience across various markets and verticals, Teleperformance has emerged as one of the leading companies within the area of customer service management.

"Teleperformance's success can be attributed to its strong focus on the needs of its clients through customising both solutions and operations to deliver superior customer interaction services. Its customer-centric strategy has elevated the client-service provider relationship to a new level which in turn strengthens both the relationship with the client and brings value to the partnership," said Krishna Baidya, Research Manager for Frost & Sullivan's Asia Pacific ICT practice.

"Leveraging a deep understanding of the market dynamics, both internally through efficient operational processes, and externally through defining a successful growth strategy, Teleperformance has established an extensive footprint across Asia-Pacific. Bringing together global best practices and experience combined with continuous innovation, mix of talent expertise, expansion of multi-lingual hubs and intelligent analytics, Teleperformance continually strives to enhance customer value," Baidya added.

Such capabilities and focus on differentiation have helped the company to develop new lines of business and/or service channels with existing customers as well as gaining many prominent brands as new clients. These successes have helped it to accelerate growth and get ahead of the competition. 

In its 11th consecutive year, the Frost & Sullivan Asia Pacific ICT Awards program seeks to recognize companies and individuals that have demonstrated best practices in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace.

Award recipients are evaluated based on their revenue growth, market share gains, leadership in new product introduction and innovation, breadth of products and solutions, major customer acquisition, and business and market strategy.

The results are then presented to an independent panel of judges, comprising of influential personalities, decision-makers and thought leaders from the ICT sector across Asia Pacific. To view the complete list of judges on the 2014 ICT Awards judging panel, please visit http://ict-awards.com/judges.shtml.

For more information, please visit http://www.ict-awards.com/

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. 

Our "Growth Partnership" supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.   
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible.  This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.  

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies.  

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Media Contact:

Donna Jeremiah
Corporate Communications, Asia Pacific
P: +61 (02) 8247 8927
F: +61 (02) 9252 8066
E: djeremiah@frost.com

Carrie Low
Corporate Communications, Asia Pacific
P: +603 6204 5910
E: carrie.low@frost.com

Melissa Tan
Corporate Communications, Asia Pacific
P: +65 6890 0926
E: melissa.tan@frost.com

 

©2012 PR Newswire. All Rights Reserved.

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