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BBB: Half of bridal complaints in 2019 centered around wedding dresses

The BBB of Central East Texas says brides should have face-to-face interaction when purchasing a wedding dress.

TYLER, Texas — If you've been on social media at all in the past month, you've probably seen a wedding proposal on your timeline.

An average of 10 million people got engaged on Valentine's Day, alone.

But a sure-fire way for a bride to turn into a "bridezilla," is something going wrong with their wedding dress. 

The Better Business Bureau of Central East Texas says the most common complaint from brides in 2019 was in regards to wedding dresses.


It's the moment many girls dream of.

"I instantly fell in love with it [dress]," said Ashley Liles who is getting married in April.

She said "yes to the dress" at Brides and Belles of Tyler.

"This is what we cal bridal Christmas," said Joann Owers, owner of Brides and Belles of Tyler. "A lot of people get engaged during Christmas, New Year's Eve and Valentine's Day.

That was the case for Liles who got engaged around the new year.

"The dress was the first thing I did," said Liles.

When you go in to try on gowns for the first time, there are so any options. So, finding the perfect dress may be harder than you think. Experts say the quicker you choose the dress, the better.

Mechel Mills, CEO of the BBB of Central East Texas, says in 2019, there were more than 1,100 complaints sent to the agency regarding wedding vendors. More than half of those were concerning wedding dresses.

"Most of the people did some kind of online shopping for their dress," said Mills.

The brides wither got the wrong size, the wrong dress or no dress at all. 

Mills says to research and, like Liles, have some sort of face-to-face interaction to go over realistic expectations.

"It takes about four months for the dress to come in," said Owers. "But, most brides like to have a portrait taken in their wedding dress about a month or six weeks before the wedding. We do recommend that they do order five to six months ahead of time for those reasons.

Owers also said to make sure you come in with an idea of what you want to spend, because sometimes brides will try on dresses, fall in love and then realize it's not in their budget.

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