TYLER, Texas — CHRISTUS Trinity Clinic is expanding its telehealth services and online screening tool across Northeast Texas by launching a secure video and telephone visits and online COVID-19 screening tool.

The services will offer secure HIPAA-compliant video visits with more than 200 primary care providers served by CHRISTUS Trinity Mother Frances, CHRISTUS Good Shepherd and CHRISTUS St. Michael Health Systems. Video visits are available for Iphone and Android users.

“A video visit is a visit with your clinician through your computer or smart phone with video capability and is appropriate for evaluations of most any symptom you have. A telephone visit is used for those with no video capability and is just a telephone call only. Either a video or telephone visit can be used for simple things such as coughs and colds, or for more complicated things such as helping manage diabetes or heart disease,” said Andria Cardinalli-Stein, M.D., FACP, Ambulatory Chief Quality Officer, CHRISTUS Trinity Clinic in Northeast Texas in a press release. “Primary care video visits are available now, and specialty visits will be available this week, including OB-GYN, Cardiology, Pulmonology, Oncology – just to name a few.”

 Video and telephone visits are covered by most medical insurances including Medicare and Medicare Advantageplans. Depending on your plan, you may be billed a copay, just as though you were seeing your provider in a traditional office setting

During a video visit should a care provider determine the need for in-person evaluation one will be arranged.

“The new CHRISTUS Trinity Clinic telemedicine systems can be used to prevent overcrowding in clinics while preventing exposures, reducing risk and facilitating high-quality care,” said Scott Smith, M.D., Vice President of Primary Care and Clinic Operations, CHRISTUS Health, Senior Vice President and Institute Chair of Primary Care, CHRISTUS Trinity Clinic in a press release. “Due to the extraordinary circumstances created by the current COVID-19 pandemic, regulatory agencies have approved new patients to be seen via telemedicine visits.”

COVID Health Chatbot will be live at CHRISTUSTrinityClinic.com and accessible by the public on March 23.

“Patients will interact with our chatbot through a text-chat interface on the website,” said Dr. Smith. “The COVID Health Chatbot is available 24/7 and will provide a screening function for patients who are ill with fever or cough or shortness of breath and have had travel to any region that has known community spread of coronavirus or if you have any of the above symptoms and exposure to a person with confirmed or suspected COVID-19.”

“As healthcare systems adapt their procedures and we all make changes to our daily lives and routines, it is important that CHRISTUS Trinity Clinic does everything we can to ensure patients have access to the medical care they need,” said Christy Bush, Chief Operating Officer, CHRISTUS Trinity Clinic. “We are poised to do whatever it takes to continue bringing you the same seamless, compassionate care you have come to expect, while also doing everything we can to minimize the spread of infectious disease throughout the communities we serve.”