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LIST: Boil water notices issued in Austin and Central Texas

Austin Water issued a city-wide boil notice on Feb. 17. It's been partially lifted.

AUSTIN, Texas — Amid statewide power outages, some local water utilities are having issues with service.

As of 3 p.m. on Saturday, around 156,000 Texans don't have water, down from 352,000. More than 60 boil water notices have been lifted, but at least 1,318 are still in effect.

Here's a list of alerts that have been reported to the KVUE newsroom.

Austin

Austin Water issued a city-wide boil water notice on Wednesday due to temporary power loss at the Ullrich Water Treatment Plant, Austin Water’s largest water treatment facility. Austin Water confirmed to KVUE Thursday morning that all three of its water treatment plants were back online, including the Ullrich plant. As of Feb. 23, this notice has been lifted for all Austin Water customers after lifting the notice in other areas on Feb. 22.

Austin Water said it restored water service to three major hospitals on Thursday and was working with state officials to expedite the testing and approval process so that hospitals can safely use the water without the need to boil it. Austin Water has also restored water pressure in "major pipelines that are the backbone of our water distribution system," which will enable the agency to start restoring service to customers in additional areas.

Austin's Colony

A boil water notice has been issued by Hornsby Bend Utility Company for the Austins Colony water system, Public Water System ID No. 2270255, located in Travis County. It affects about 3,327 customers.

Bastrop

On Feb. 24, Aqua Water said the boil notice for the entire Aqua WSC system has been lifted.

Brushy Creek Municipal Utility District

The boil water notice for the Brushy Creek Municipal Utility District (MUD) has been lifted as of Saturday, Feb. 20.

Due to prolonged power outages, the Brushy Creek MUD water distribution pressures fell below 20 psi for a couple of hours on Feb. 17. The Texas Commission on Environmental Quality had required the District to notify all customers to boil their water prior to consumption.

Buda

The boil water notice for areas east of Onion Creek in the City of Buda is now lifted. The City received the results from our water samples and all is good. Tap water is now safe for consumption after the city confirmed positive results from water sample tests.

The notice included the neighborhoods of Old Town/Downtown Buda, Sequoyah, Bonita Vista, Bradfield Villiage, Ashford Park and the commercial area along Interstate 35. 

Coupland

As of Feb. 23, Manville Water Supply corporation has lifted its boil water notice.

County Line Special Utility District

County Line Special Utility District customers are under a boil water notice. The boil water notice was issued for Waterleaf, Cool Springs, Bunton Creek Village, Bunton Reserve, Woodlands, Sunset Ridge & Creekside Trail neighborhoods.

Due to freezing temps & outages, CLSUD is unable to keep up with demand.

Dripping Springs

The City of Dripping Springs lifted its boil water notice on Saturday, Feb. 20.

Georgetown

The City of Georgetown has lifted boil water notices for all Georgetown water customers.

People in areas no longer under the boil water notice may still see sediment or discoloration in their water because of the loss of pressure in the water system, the City said. To remove sedimentation or discoloration, follow these steps:

  • Run all cold water faucets in your home until air and discolored water stop
  • To flush automatic ice makers, make and discard three batches of ice
  • Run water softeners through a regeneration cycle

Goforth Special Utility District

The Goforth Special Utility District has rescinded its boil water notice effective Feb. 23.

Hays County/Travis County

Update: On Feb. 24, Monarch utilities announced that customers in the Plum Creek, River Oaks Ranch and Iverness Point water systems no longer need to boil their water.

Previously: Monarch Utilities announced a boil water notice for customers in the Plum Creek, Huntington Estates, Iverness Point, and River Oaks Ranch water systems. The SouthWest Water Company said on Feb. 20 that some systems have no water either because the wholesale provider can't provide water to the company at this time or crucial equipment needed to supply and treat water is frozen.

“Due to repeated power outages, the system is unable to keep up with demand,” a press release from the utility company said. 

The Plum Creek notice affects more than 2,400 customers while Huntington Estates affects 126, Iverness Point affects 259, and River Oaks Ranch affects 103

Due to wholesale provider the City of Austin issuing a boil water notice, Mid-Tex Utilities customers will also be required to boil water prior to consumption. Bacteriological samples will be collected as soon as conditions improve, and the utility would cancel the Boil Water Notice at that time. This notice affects all 508 customers of Mid-Tex Utilities.

The Village of San Leanna issued a boil water notice Wednesday night for all customers in the village. All residents are being asked to cease non-essential water use, including faucet dripping, until tank levels can be replenished. 

Hutto

The City of Hutto ended its boil water notice on Tuesday afternoon.

Jonestown

Jonestown Mayor Paul Johnson posted on Facebook on Feb. 16 that the Jonestown Water Supply Company issued a boil water notice for its customers. 

Kyle

After the boil water notice was issued on Feb. 17, Kyle officials announced the advisory would be lifted as of Feb. 22.

If you have questions, you can contact the City of Kyle Public Works Department at 512-262-3024.

City leaders also confirmed water customers will not see a rate increase in water rates as a result of the winter storm, as these rates are set by City ordinance in coordination with the City budget process.

Lago Vista

The City of Lago Vista has issued a boil water notice. If you have questions about the boil water notice, contact 512-267-1155 or 512-599-4179 or email publicwork@lago-vista.org.

Leander

As of 12:30 p.m. on Feb. 23, the boil water notice for all Leander water customers was canceled, the City said.

Lee County

As of 3:45 p.m. Feb. 23, the boil water notice for Lee County Water Supply Corporation customers has been rescinded.

Lockhart

As of Feb. 23, the boil water notice first enacted on Feb. 17 has now been lifted.

City of Manor

Residents of Carriage Hills, Bell Farms, Stonewater and Briar Creek are now under a boil water notice. Manville Water has recharged their systems and until water samples are tested in the lab, water should be boiled before consumption or use.

Pflugerville

As of Feb. 24, a boil water notice has been lifted for all areas of Pflugerville shown in green on the City's map located here

The boil notice for Pflugerville was issued on Feb. 15.

Additionally, SouthWest Water Company had previously issued a boil water notice for its customers in the Windemere Community water system. The company said due to repeated power outages, the system is unable to keep up with demand. Crews are on site and will be providing service as conditions permit. Bacteriological samples will be collected as soon as conditions improve and the boil water notice will be canceled at that time.

San Marcos

Effective Sunday, Feb. 21, the City of San Marcos has lifted the boil water advisory for all City water customers as testing has confirmed the water is safe to drink.

San Marcos Electric Utility also completed all customers' storm-related repairs Saturday afternoon to return service to the last few customers who had localized outages. Residents may return to normal electric and water consumption, but the City said conservation is always encouraged.

Taylor

The City of Taylor announced a boil water notice on Feb. 15, and residents throughout the City were experiencing low or no water pressure until power was restored. On Feb. 16, crews were alerted that a generator was on its way to the water treatment facility to restore power.

On Friday, Feb. 26, the City said residents no longer need to boil their water prior to use based on test results provided to the Texas Commission on Environmental Quality.

Thorndale

The City of Thorndale is under a boil water notice as water supply is critically low, according to Keith Kiesling, City Administrator, City of Thorndale.

Travis County

Due to the cold temperatures and power outages to critical infrastructure, Travis County officials are warning customers in the WCID No. 17 service area, with the exception of Steiner Ranch, could be experience water reduction or complete loss of service until restored. A boil water notice was also issued for customers in the same area.

Wimberley

Due to reduced distribution system pressure due to power outages, the TCEQ has required the Wimberley Water Supply Corporation (WSC) public water system to notify all customers to boil their water prior to consumption.

To ensure the destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.  

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes. Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice. 

The Wimberley WSC said on Saturday that the LCRA had opened its lab to receive water samples from public water systems with a 24-hour turnaround time. Wimberley WSC said field personnel was collecting samples Saturday morning that were expected to be delivered to the LCRA by noon Saturday. If Wimberley WSC receives negative results from the LCRA, "the boil water notice could be lifted as soon as Sunday afternoon."

If you have questions concerning this matter, you may contact Garrett Allen at our office phone number 512-847-2323.

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